SHIPPING & RETURNS
Thank you for Reading...
I wanted to quickly share with everyone Buck & Co. Mercantile's current launching business model.
All orders, minus special pre-ordering offerings, are printed on demand! What does that mean? You place an order, and your products are created and packaged specifically for you. In doing this, it drastically lowers my overhead and start up costs by not having to stock thousands of dollars in merchandise and it also allows me to launch quicker.
I know know... we all want Amazon's Free 2 day shipping. I feel you. :)
While I can't match Jeff Bezos' and offer free 2 day shipping, I can offer FREE Standard shipping on ALL orders in the continental USA and will attempt to get your orders created in a timely manner. I hope one day for Buck & Co. Mercantile to expand, grow and hopefully be able to provide in stock merchandise for my community which would decrease creation and shipping times. Who knows where this journey will take me. Maybe I will even have a brick and mortar store one day! Thank you in advance for your patience on fulfilling all orders.
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Shipping Policy
Orders with Standard Shipping typically take between 1-3 business days to be processed and then shipped (4-11 days). Weekends and holidays are not business days and are therefore excluded from processing and shipping times, so please account for non-business days.
Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm ET), then 1 business day would be Wednesday.
We will do our very best to get your orders to you as fast as humanly possible!
Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. A physical address will be needed since UPS cannot deliver to P.O. Boxes.
Standard Shipping
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in four (4) to ten (11) business days (Monday through Friday, not including holidays) for the Continental United States.
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Credit card authorization can take 24 hours for approval. 3 Business Days orders confirmed after 2:00 P.M. ET will be processed the following business day. 3 Business Days orders placed on Friday after 2:00 P.M. ET will be processed on Monday (excluding holidays).
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Lost Packages
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
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Please call us for any questions or concerns: 937-726-2442 or you may email us at buckmerch55@gmail.com
Return & Exchange Policy
WHAT IS YOUR RETURN POLICY?
Damages must be reported within 3 days of receiving merchandise or it cannot be returned.
We accept returns for a refund to your original form of payment when postmarked within 7 calendar days from the date you receive your order.
We accept returns for an online credit for non-final sale items when postmarked within 15 calendar days from the date you receive your order.
Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact buckmerch55@gmail.com
Items purchased at a discount or items that have been custom designed/created are final sale and cannot be returned.
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Returns must be issued as a credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
Gift Cards, face masks, bodysuits, intimates, tights, socks, and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Gift items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from gift items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
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HOW SHOULD I SEND MY RETURN BACK?
Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
The buyer is responsible for the return shipping costs of items. Please keep a record of the tracking number. Shipping charges will not be reimbursed. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at buckmerch55@gmail.com so that they can help you with the return.
SEND RETURNS TO:
Buck & Co. Mercantile
710 Columbine Ct.
Tipp City, OH 45371
RETURN PACKAGING
You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s).
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REFUNDS & PROCESSING TIME
You will be notified via the email address associated with your order within 72 business hours of your return's arrival at our Online Division. It can take up to two weeks to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account.
ORDER STATUS
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please call us at 937-726-2442 immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account.
QUESTIONS/CONCERNS/VIRTUAL HUGS/COOKIES?
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact us 937-726-2442.