FREQUENTLY ASKED QUESTIONS

Do you have a store where I can pick up my order?

All orders, minus special pre-ordering offerings, are printed on demand! What does that mean? You place an order, and your products are created and packaged specifically for you. In doing this, it drastically lowers my overhead and start up costs by not having to stock thousands of dollars in merchandise and it also allows me to launch quicker. I know know... we all want Amazon's Free 2 day shipping. I feel you. :) While I can't match Jeff Bezos' and offer free 2 day shipping, I can offer FREE Standard shipping on ALL orders in the continental USA and will attempt to get your orders created in a timely manner. I hope one day for Buck & Co. Mercantile to expand, grow and hopefully be able to provide in stock merchandise for my community which would decrease creation and shipping times. Who knows where this journey will take me. Maybe I will even have a brick and mortar store one day! Thank you in advance for your patience on fulfilling all orders. Shipping Policy Orders with Standard Shipping typically take between 1-3 business days to be processed and then shipped (4-11 days). Weekends and holidays are not business days and are therefore excluded from processing and shipping times, so please account for non-business days. Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 2pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 2pm ET), then 1 business day would be Wednesday. We will do our very best to get your orders to you as fast as humanly possible! Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. A physical address will be needed since UPS cannot deliver to P.O. Boxes. Standard Shipping Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in four (4) to ten (11) business days (Monday through Friday, not including holidays) for the Continental United States. Credit card authorization can take 24 hours for approval. 3 Business Days orders confirmed after 2:00 P.M. ET will be processed the following business day. 3 Business Days orders placed on Friday after 2:00 P.M. ET will be processed on Monday (excluding holidays). Lost Packages Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund. Please call us for any questions or concerns: 937-726-2442 or you may email us at buckmerch55@gmail.com
Can you customize a shirt with a saying or sporting number?

Yes absolutely! For a small design fee, I can customize any shirt with sayings, child's sporting number or last name. Shoot me an email, txt or call. :)
Can you order in bulk for our organization?

Yes! Contact me for custom order and pricing!
How long does it take to receive my order?

Please refer to Shipping & Returns Thank you!
I have a group that I want to order shirts for. Can you order in bulk?

Yes! Please txt 937-726-2442 so we can chat. The number you order will determine the price.
Our school/organization wants to sell shirts, can you help with pre-orders?"

Yes! I am happy to set up a pre-order system for your school or organization! I will handle creating an online form for you to send out, then I will handle the rest!
Do you create custom designs for schools, camps or organizations!"

Yes! I have been a designer for 20 years now! I would love to help you create a stylish design.
I like the design on one of the t-shirts you offer but would rather have it in a sweatshirt. Can you mix and match?

Yes! If you see a design you like but it isn't shown on the product you prefer, simply email me and I will work with you to get the design you like on the product you want!
I have a product in mind that I want to order but I don't see it on your website. Can you get other items?

Yes I can! Shoot me an email buckmerch55@gmail with your product idea and I will do my best to make it happen for you!